SHIPPING INFORMATION & RETURN POLICY
GENERAL INFORMATION
- Free ground shipping for orders with subtotal over $75.00.
- Orders are processed Monday to Friday. Orders placed during off-hours (such as weekends and major holidays) will be shipped the following business day.
- Back-ordered products will be shipped once stock becomes available.
- Orders with multiple products may be shipped separately if the product is not immediately available.
ORDER PROCESSING
After you place an order, you will receive an order confirmation email. Our warehouse team will then begin the process of packaging and shipping your order, this process can take between 24 to 72 hours. Once your order has shipped from our warehouse, a follow-up email will be sent that will include your tracking information.
DOMESTIC ORDERS
Orders shipped from our Canada warehouse will be shipped via Purolator unless we are notified during the checkout process.
INTERNATIONAL SHIPPING
We do not accept orders shipping outside of Canada at the moment.
RETURN POLICY:
Online purchases made through SHOP.UPTOWNWIRELESS.CA are valid for refund within 15 days from the shipping date.
How To Return:
Items must be returned in re-sell-able condition (ie. Packaging and product undamaged) based on the company’s discretion. All returned items must be accompanied with the original receipt, order number and email confirmation. Customer is responsible for any and all return shipping costs.
Due to hygiene reasons, unless the product is sealed, all forms of BLUETOOTH HEADSETS and EARBUDS, may not be returned or exchange.
REMINDER: Returns will only be accepted within 15 days of shipping date.
STEP 1:
Please email contactus@uptownwireless.ca with the subject line including "RETURN + Your Order #" and indicate if you wish to process return IN-PERSON or via MAIL. A representative will connect with you within 24-48 hours to provide further instruction.
To ensure proper processing, please indicate on your invoice copy, the appropriate Return Reason (defective, wrong items, etc.).
IN-PERSON RETURNS
After you send our team your return request email, you can indicate which store you would like to return your eligible product(s) to.
You can find our list of eligible Rogers Uptown locations (www.uptownwireless.ca/locations). You must indicate to our team via email which location you plan to return to, BEFORE dropping off your product. Otherwise your product will not be accepted in-store.
You can find our list of eligible Rogers Uptown locations (www.uptownwireless.ca/locations). You must indicate to our team via email which location you plan to return to, BEFORE dropping off your product. Otherwise your product will not be accepted in-store.
Must be dropped off during store business hours accompanied with a copy of the invoice and/or invoice #.
MAIL RETURNS
If returning by mail: Customer is responsible for return shipping costs. Please be sure to include the products you desire to be exchanged/returned, copy of the invoice including order number and contact information. Once our warehouse receives your shipment, you will be provided with a confirmation email on the return status.
If deemed defective, we will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase.
Return Address:
Rogers Uptown
10 West Pearce St.
Bldg B.
Bldg B.
Richmond Hill, ON. L4B 1B6
ATTN: ALAN KWAN
Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. Refunds will be issued to the original card that was used.